Cancellation Policy

This policy explains how order cancellations are handled at CLEOS.

1) Order Cancellation

Orders may be cancelled within 12 hours of purchase.

After this time, orders may already be processed or shipped and cancellation may no longer be possible.

If your order has already been shipped, it can no longer be cancelled.

In this case, you may request a return according to our Refund Policy.

If your cancellation request is approved before shipment, a full refund will be issued to your original payment method.

Refund processing may take 3–10 business days depending on your payment provider.

To request an order cancellation, please contact us as soon as possible with your order number.

Once an order has entered the shipping process, it cannot be cancelled and must follow the return process instead.