{"id":1046,"date":"2026-03-04T20:01:58","date_gmt":"2026-03-04T19:01:58","guid":{"rendered":"https:\/\/cleosfilter.com\/?page_id=1046"},"modified":"2026-03-05T04:06:25","modified_gmt":"2026-03-05T03:06:25","slug":"cancellation","status":"publish","type":"page","link":"https:\/\/cleosfilter.com\/fr\/cancellation\/","title":{"rendered":"Cancellation"},"content":{"rendered":"<div data-elementor-type=\"wp-page\" data-elementor-id=\"1046\" class=\"elementor elementor-1046\" data-elementor-post-type=\"page\">\n\t\t\t\t<div class=\"elementor-element elementor-element-0c857b4 e-flex e-con-boxed e-con e-parent\" data-id=\"0c857b4\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-b7e02c3 elementor-widget elementor-widget-html\" data-id=\"b7e02c3\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"html.default\">\n\t\t\t\t\t<div style=\"background: #08163d; padding: 20px; text-align: center; border-bottom: 1px solid #e0e0e0;\">\r\n    <a href=\"https:\/\/cleosfilter.com\/fr\/\">\r\n        <img decoding=\"async\" src=\"https:\/\/cleosfilter.com\/wp-content\/uploads\/2026\/03\/1232131.png\" alt=\"CLEOS\" style=\"height: 40px; width: auto;\">\r\n    <\/a>\r\n<\/div>\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-334d7e4 e-flex e-con-boxed e-con e-parent\" data-id=\"334d7e4\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-e7ba3c8 elementor-widget elementor-widget-html\" data-id=\"e7ba3c8\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"html.default\">\n\t\t\t\t\t<link href=\"https:\/\/fonts.googleapis.com\/css2?family=DM+Sans:wght@400;500;600;700;800&display=swap\" rel=\"stylesheet\">\r\n\r\n<style>\r\n  .cleos-legal-wrap{\r\n    font-family:'DM Sans',system-ui,sans-serif;\r\n    max-width:820px;\r\n    margin:0 auto;\r\n    padding:28px 16px 60px;\r\n    color:#111;\r\n  }\r\n  .cleos-legal-hero{\r\n    background:#fff;\r\n    border:1.5px solid #e4e4ea;\r\n    border-radius:18px;\r\n    padding:22px 18px;\r\n    margin-bottom:14px;\r\n  }\r\n  .cleos-legal-hero h1{\r\n    font-size:28px;\r\n    font-weight:800;\r\n    letter-spacing:-0.4px;\r\n    margin:0 0 6px;\r\n  }\r\n  .cleos-legal-hero p{\r\n    margin:0;\r\n    color:#666;\r\n    font-size:14.5px;\r\n    line-height:1.55;\r\n  }\r\n  .cleos-card{\r\n    background:#fff;\r\n    border:1.5px solid #e4e4ea;\r\n    border-radius:18px;\r\n    padding:18px;\r\n    margin-top:12px;\r\n  }\r\n  .cleos-card h2{\r\n    font-size:18px;\r\n    font-weight:800;\r\n    margin:0 0 10px;\r\n    letter-spacing:-0.2px;\r\n  }\r\n  .cleos-card p, .cleos-card li{\r\n    font-size:14.5px;\r\n    color:#666;\r\n    line-height:1.65;\r\n  }\r\n  .cleos-card ul{\r\n    padding-left:18px;\r\n    margin:10px 0 0;\r\n  }\r\n  .cleos-note{\r\n    margin-top:10px;\r\n    font-size:12.5px;\r\n    color:#777;\r\n  }\r\n<\/style>\r\n\r\n<div class=\"cleos-legal-wrap\">\r\n\r\n  <div class=\"cleos-legal-hero\">\r\n    <h1>Cancellation Policy<\/h1>\r\n    <p>This policy explains how order cancellations are handled at CLEOS.<\/p>\r\n  <\/div>\r\n\r\n  <div class=\"cleos-card\">\r\n    <h2>1) Order Cancellation<\/h2>\r\n    <p>Orders may be cancelled within <strong>12 hours<\/strong> of purchase.<\/p>\r\n    <p>After this time, orders may already be processed or shipped and cancellation may no longer be possible.<\/p>\r\n  <\/div>\r\n\r\n  <div class=\"cleos-card\">\r\n    <h2>2) After Shipment<\/h2>\r\n    <p>If your order has already been shipped, it can no longer be cancelled.<\/p>\r\n    <p>In this case, you may request a return according to our Refund Policy.<\/p>\r\n  <\/div>\r\n\r\n  <div class=\"cleos-card\">\r\n    <h2>3) Refunds for Cancelled Orders<\/h2>\r\n    <p>If your cancellation request is approved before shipment, a full refund will be issued to your original payment method.<\/p>\r\n    <p>Refund processing may take <strong>3\u201310 business days<\/strong> depending on your payment provider.<\/p>\r\n  <\/div>\r\n\r\n  <div class=\"cleos-card\">\r\n    <h2>4) How to Request a Cancellation<\/h2>\r\n    <p>To request an order cancellation, please contact us as soon as possible with your order number.<\/p>\r\n    <ul>\r\n      <li><strong>Email:<\/strong> support@cleosfilter.com<\/li>\r\n      <li><strong>Website:<\/strong> cleosfilter.com<\/li>\r\n    <\/ul>\r\n  <\/div>\r\n\r\n  <div class=\"cleos-card\">\r\n    <h2>5) Important Notice<\/h2>\r\n    <p>Once an order has entered the shipping process, it cannot be cancelled and must follow the return process instead.<\/p>\r\n  <\/div>\r\n\r\n<\/div>\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-a77d05a e-flex e-con-boxed e-con e-parent\" data-id=\"a77d05a\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-c0d5c74 elementor-widget elementor-widget-html\" data-id=\"c0d5c74\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"html.default\">\n\t\t\t\t\t<style>\r\n@import url('https:\/\/fonts.googleapis.com\/css2?family=Inter:wght@400;600;700&display=swap');\r\n\r\n.footer-section {\r\n    background-color: #0c163a;\r\n    color: #ffffff;\r\n    padding: 60px 20px 30px 20px;\r\n    font-family: 'Inter', sans-serif;\r\n}\r\n\r\n.footer-container {\r\n    max-width: 1200px;\r\n    margin: 0 auto;\r\n}\r\n\r\n.footer-logo {\r\n    text-align: left;\r\n    margin-bottom: 50px;\r\n}\r\n\r\n.footer-logo img {\r\n    height: 60px;\r\n    width: auto;\r\n    filter: brightness(0) invert(1);\r\n}\r\n\r\n.footer-newsletter {\r\n    text-align: left;\r\n    margin-bottom: 60px;\r\n    max-width: 650px;\r\n}\r\n\r\n.footer-newsletter h3 {\r\n    font-size: 28px;\r\n    font-weight: 700;\r\n    margin-bottom: 15px;\r\n    line-height: 1.3;\r\n    color: #ffffff !important;\r\n}\r\n\r\n.footer-newsletter p {\r\n    font-size: 16px;\r\n    font-weight: 400;\r\n    color: #b8c1d9;\r\n    margin-bottom: 25px;\r\n    line-height: 1.6;\r\n}\r\n\r\n.newsletter-form {\r\n    position: relative;\r\n    max-width: 650px;\r\n}\r\n\r\n.newsletter-input {\r\n    width: 100%;\r\n    padding: 18px 60px 18px 20px;\r\n    border: 2px solid rgba(255, 255, 255, 0.2);\r\n    border-radius: 50px;\r\n    background-color: transparent;\r\n    color: #ffffff;\r\n    font-size: 16px;\r\n    outline: none;\r\n}\r\n\r\n.newsletter-input::placeholder {\r\n    color: #8391b0;\r\n}\r\n\r\n.newsletter-button {\r\n    position: absolute;\r\n    right: 8px;\r\n    top: 50%;\r\n    transform: translateY(-50%);\r\n    background-color: transparent;\r\n    border: none;\r\n    color: #ffffff;\r\n    font-size: 20px;\r\n    cursor: pointer;\r\n    padding: 10px 15px;\r\n}\r\n\r\n.footer-menus {\r\n    display: grid;\r\n    grid-template-columns: 1fr 1fr;\r\n    gap: 60px;\r\n    margin-bottom: 60px;\r\n}\r\n\r\n.footer-menu h4 {\r\n    font-size: 18px;\r\n    font-weight: 700;\r\n    margin-bottom: 25px;\r\n    color: #ffffff !important;\r\n}\r\n\r\n.footer-menu ul {\r\n    list-style: none;\r\n    padding: 0;\r\n    margin: 0;\r\n}\r\n\r\n.footer-menu li {\r\n    margin-bottom: 15px;\r\n}\r\n\r\n.footer-menu a {\r\n    color: #b8c1d9;\r\n    text-decoration: none;\r\n    font-size: 16px;\r\n    transition: color 0.3s;\r\n}\r\n\r\n.footer-menu a:hover {\r\n    color: #ffffff;\r\n}\r\n\r\n.footer-mission {\r\n    text-align: left;\r\n    margin-bottom: 50px;\r\n    max-width: 700px;\r\n}\r\n\r\n.footer-mission h4 {\r\n    font-size: 18px;\r\n    font-weight: 700;\r\n    margin-bottom: 20px;\r\n    color: #ffffff !important;\r\n}\r\n\r\n.footer-mission p {\r\n    font-size: 16px;\r\n    color: #b8c1d9;\r\n    line-height: 1.7;\r\n}\r\n\r\n.footer-mission strong {\r\n    color: #ffffff;\r\n    font-weight: 700;\r\n}\r\n\r\n.footer-social {\r\n    text-align: center;\r\n    margin-bottom: 40px;\r\n}\r\n\r\n.footer-social a {\r\n    display: inline-block;\r\n    width: 48px;\r\n    height: 48px;\r\n    border: 2px solid rgba(255, 255, 255, 0.2);\r\n    border-radius: 50%;\r\n    display: inline-flex;\r\n    align-items: center;\r\n    justify-content: center;\r\n    transition: all 0.3s;\r\n}\r\n\r\n.footer-social a:hover {\r\n    border-color: #ffffff;\r\n    background-color: rgba(255, 255, 255, 0.1);\r\n}\r\n\r\n.footer-social svg {\r\n    width: 24px;\r\n    height: 24px;\r\n    fill: #ffffff;\r\n}\r\n\r\n.footer-country {\r\n    text-align: center;\r\n    margin-bottom: 40px;\r\n}\r\n\r\n.country-select {\r\n    display: inline-flex;\r\n    align-items: center;\r\n    gap: 10px;\r\n    padding: 12px 20px;\r\n    background-color: transparent;\r\n    border: 2px solid rgba(255, 255, 255, 0.2);\r\n    border-radius: 8px;\r\n    color: #ffffff;\r\n    font-size: 16px;\r\n    font-weight: 600;\r\n    cursor: pointer;\r\n}\r\n\r\n.country-flag {\r\n    width: 24px;\r\n    height: 24px;\r\n    border-radius: 50%;\r\n}\r\n\r\n.footer-payment {\r\n    text-align: center;\r\n    margin-bottom: 40px;\r\n}\r\n\r\n.payment-icons {\r\n    display: flex;\r\n    gap: 12px;\r\n    justify-content: center;\r\n    flex-wrap: wrap;\r\n}\r\n\r\n.payment-icon {\r\n    width: 50px;\r\n    height: 32px;\r\n    background-color: #ffffff;\r\n    border-radius: 6px;\r\n    display: flex;\r\n    align-items: center;\r\n    justify-content: center;\r\n    padding: 6px;\r\n}\r\n\r\n.payment-icon img {\r\n    max-width: 100%;\r\n    max-height: 100%;\r\n    object-fit: contain;\r\n}\r\n\r\n.footer-bottom {\r\n    text-align: center;\r\n    padding-top: 30px;\r\n    border-top: 1px solid rgba(255, 255, 255, 0.1);\r\n}\r\n\r\n.footer-copyright {\r\n    font-size: 14px;\r\n    color: #b8c1d9;\r\n}\r\n\r\n@media (max-width: 768px) {\r\n    .footer-section {\r\n        padding: 40px 15px 20px 15px;\r\n    }\r\n    \r\n    .footer-logo {\r\n        margin-bottom: 35px;\r\n    }\r\n    \r\n    .footer-logo img {\r\n        height: 50px;\r\n    }\r\n    \r\n    .footer-newsletter {\r\n        margin-bottom: 40px;\r\n    }\r\n    \r\n    .footer-newsletter h3 {\r\n        font-size: 24px;\r\n    }\r\n    \r\n    .footer-newsletter p {\r\n        font-size: 15px;\r\n    }\r\n    \r\n    .footer-menus {\r\n        grid-template-columns: 1fr 1fr !important;\r\n        gap: 30px !important;\r\n        margin-bottom: 40px;\r\n    }\r\n    \r\n    .footer-mission {\r\n        margin-bottom: 35px;\r\n    }\r\n    \r\n    .footer-social {\r\n        margin-bottom: 30px;\r\n    }\r\n    \r\n    .payment-icons {\r\n        gap: 10px;\r\n    }\r\n    \r\n    .payment-icon {\r\n        width: 45px;\r\n        height: 28px;\r\n    }\r\n}\r\n<\/style>\r\n\r\n<div class=\"footer-section\">\r\n    <div class=\"footer-container\">\r\n        \r\n        <!-- Logo -->\r\n        <div class=\"footer-logo\">\r\n            <img decoding=\"async\" src=\"https:\/\/cleosfilter.com\/wp-content\/uploads\/2026\/02\/Capture_d_ecran_2026-01-31_121732-removebg-preview2-2.png\" alt=\"CLEOS\">\r\n        <\/div>\r\n        \r\n        <!-- Newsletter -->\r\n        <div class=\"footer-newsletter\">\r\n            <h3>Une eau plus propre et plus saine.<\/h3>\r\n            <p>Recevez des offres exclusives, des mises \u00e0 jour sur la qualit\u00e9 de l'eau dans votre r\u00e9gion, et plus encore en vous inscrivant \u00e0 notre lettre d'information.<\/p>\r\n            <form class=\"newsletter-form\" action=\"\">\r\n                <input type=\"email\" class=\"newsletter-input\" placeholder=\"Courrier \u00e9lectronique\" required>\r\n                <button type=\"submit\" class=\"newsletter-button\">\u203a<\/button>\r\n            <input type=\"hidden\" name=\"trp-form-language\" value=\"fr\"\/><\/form>\r\n        <\/div>\r\n        \r\n        <!-- Menu columns -->\r\n        <div class=\"footer-menus\">\r\n            <div class=\"footer-menu\">\r\n                <h4>Menu principal<\/h4>\r\n                <ul>\r\n                    <li><a href=\"https:\/\/cleosfilter.com\/fr\/\">Filtre de douche<\/a><\/li>\r\n                    <li><a href=\"https:\/\/cleosfilter.com\/fr\/privacy-policy\/\">Politique de confidentialit\u00e9<\/a><\/li>\r\n                    <li><a href=\"https:\/\/cleosfilter.com\/fr\/terms-of-service\/\">Terms of Service<\/a><\/li>\r\n                <\/ul>\r\n            <\/div>\r\n            \r\n            <div class=\"footer-menu\">\r\n                <h4>Besoin d'aide ?<\/h4>\r\n                <ul>\r\n                    <li><a href=\"https:\/\/cleosfilter.com\/fr\/cancellation\/\">Cancellation<\/a><\/li>\r\n                    <li><a href=\"https:\/\/cleosfilter.com\/fr\/contact\/\">Contact us<\/a><\/li>\r\n                    <li><a href=\"https:\/\/cleosfilter.com\/fr\/shipping-policy\/\">Shipping Policy<\/a><\/li>\r\n                    <li><a href=\"https:\/\/cleosfilter.com\/fr\/terms-of-service\/\">Refund Policy<\/a><\/li>\r\n                <\/ul>\r\n            <\/div>\r\n        <\/div>\r\n        \r\n        <!-- Our Mission -->\r\n        <div class=\"footer-mission\">\r\n            <h4>Notre mission ?<\/h4>\r\n            <p>Essentiel \u00e0 la vie, <strong>l'eau<\/strong> est devenue une source de stress, de contamination et d'in\u00e9galit\u00e9. Chez CLEOS\u00ae, nous pensons que personne ne devrait jamais avoir \u00e0 douter de la qualit\u00e9 de l'eau. <strong>qualit\u00e9<\/strong> de l'eau qui coule de leur robinet.<\/p>\r\n        <\/div>\r\n        \r\n        <!-- Social -->\r\n        <div class=\"footer-social\">\r\n            <a href=\"#\" aria-label=\"Instagram\">\r\n                <svg viewbox=\"0 0 24 24\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\">\r\n                    <path d=\"M12 2.163c3.204 0 3.584.012 4.85.07 3.252.148 4.771 1.691 4.919 4.919.058 1.265.069 1.645.069 4.849 0 3.205-.012 3.584-.069 4.849-.149 3.225-1.664 4.771-4.919 4.919-1.266.058-1.644.07-4.85.07-3.204 0-3.584-.012-4.849-.07-3.26-.149-4.771-1.699-4.919-4.92-.058-1.265-.07-1.644-.07-4.849 0-3.204.013-3.583.07-4.849.149-3.227 1.664-4.771 4.919-4.919 1.266-.057 1.645-.069 4.849-.069zm0-2.163c-3.259 0-3.667.014-4.947.072-4.358.2-6.78 2.618-6.98 6.98-.059 1.281-.073 1.689-.073 4.948 0 3.259.014 3.668.072 4.948.2 4.358 2.618 6.78 6.98 6.98 1.281.058 1.689.072 4.948.072 3.259 0 3.668-.014 4.948-.072 4.354-.2 6.782-2.618 6.979-6.98.059-1.28.073-1.689.073-4.948 0-3.259-.014-3.667-.072-4.947-.196-4.354-2.617-6.78-6.979-6.98-1.281-.059-1.69-.073-4.949-.073zm0 5.838c-3.403 0-6.162 2.759-6.162 6.162s2.759 6.163 6.162 6.163 6.162-2.759 6.162-6.163c0-3.403-2.759-6.162-6.162-6.162zm0 10.162c-2.209 0-4-1.79-4-4 0-2.209 1.791-4 4-4s4 1.791 4 4c0 2.21-1.791 4-4 4zm6.406-11.845c-.796 0-1.441.645-1.441 1.44s.645 1.44 1.441 1.44c.795 0 1.439-.645 1.439-1.44s-.644-1.44-1.439-1.44z\"\/>\r\n                <\/svg>\r\n            <\/a>\r\n        <\/div>\r\n        \r\n        <!-- Country selector -->\r\n        <div class=\"footer-country\">\r\n            <div class=\"country-select\">\r\n                <span class=\"country-flag\">\ud83c\udde8\ud83c\udde6<\/span>\r\n                <span>Canada (CAD $)<\/span>\r\n                <span>\u25be<\/span>\r\n            <\/div>\r\n        <\/div>\r\n        \r\n        <!-- Payment icons -->\r\n        <div class=\"footer-payment\">\r\n            <div class=\"payment-icons\">\r\n                <div class=\"payment-icon\">\r\n                    <img decoding=\"async\" src=\"https:\/\/cdn.worldvectorlogo.com\/logos\/visa-10.svg\" alt=\"Visa\">\r\n                <\/div>\r\n                <div class=\"payment-icon\">\r\n                    <img decoding=\"async\" src=\"https:\/\/upload.wikimedia.org\/wikipedia\/commons\/2\/2a\/Mastercard-logo.svg\" alt=\"Mastercard\">\r\n                <\/div>\r\n                <div class=\"payment-icon\">\r\n                    <img decoding=\"async\" src=\"https:\/\/upload.wikimedia.org\/wikipedia\/commons\/b\/b0\/Apple_Pay_logo.svg\" alt=\"Apple Pay\">\r\n                <\/div>\r\n                <div class=\"payment-icon\">\r\n                    <img decoding=\"async\" src=\"https:\/\/upload.wikimedia.org\/wikipedia\/commons\/f\/fa\/American_Express_logo_%282018%29.svg\" alt=\"American Express\">\r\n                <\/div>\r\n                <div class=\"payment-icon\">\r\n                    <img decoding=\"async\" src=\"https:\/\/upload.wikimedia.org\/wikipedia\/commons\/b\/ba\/Stripe_Logo%2C_revised_2016.svg\" alt=\"Stripe\">\r\n                <\/div>\r\n            <\/div>\r\n        <\/div>\r\n        \r\n        <!-- Bottom \u2014 juste copyright -->\r\n        <div class=\"footer-bottom\">\r\n            <div class=\"footer-copyright\">\r\n                2026, CLEOS\r\n            <\/div>\r\n        <\/div>\r\n        \r\n    <\/div>\r\n<\/div>\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>","protected":false},"excerpt":{"rendered":"<p>Cancellation Policy This policy explains how order cancellations are handled at CLEOS. 1) Order Cancellation Orders may be cancelled within 12 hours of purchase. After this time, orders may already be processed or shipped and cancellation may no longer be possible. 2) After Shipment If your order has already been shipped, it can no longer [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-1046","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/cleosfilter.com\/fr\/wp-json\/wp\/v2\/pages\/1046","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/cleosfilter.com\/fr\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/cleosfilter.com\/fr\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/cleosfilter.com\/fr\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/cleosfilter.com\/fr\/wp-json\/wp\/v2\/comments?post=1046"}],"version-history":[{"count":10,"href":"https:\/\/cleosfilter.com\/fr\/wp-json\/wp\/v2\/pages\/1046\/revisions"}],"predecessor-version":[{"id":1108,"href":"https:\/\/cleosfilter.com\/fr\/wp-json\/wp\/v2\/pages\/1046\/revisions\/1108"}],"wp:attachment":[{"href":"https:\/\/cleosfilter.com\/fr\/wp-json\/wp\/v2\/media?parent=1046"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}