{"id":1041,"date":"2026-03-04T19:58:19","date_gmt":"2026-03-04T18:58:19","guid":{"rendered":"https:\/\/cleosfilter.com\/?page_id=1041"},"modified":"2026-03-05T04:59:51","modified_gmt":"2026-03-05T03:59:51","slug":"shipping-policy","status":"publish","type":"page","link":"https:\/\/cleosfilter.com\/fr\/shipping-policy\/","title":{"rendered":"Shipping Policy"},"content":{"rendered":"<div data-elementor-type=\"wp-page\" data-elementor-id=\"1041\" class=\"elementor elementor-1041\" data-elementor-post-type=\"page\">\n\t\t\t\t<div class=\"elementor-element elementor-element-cd05e21 e-flex e-con-boxed e-con e-parent\" data-id=\"cd05e21\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-f46f6e9 elementor-widget elementor-widget-html\" data-id=\"f46f6e9\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"html.default\">\n\t\t\t\t\t<div style=\"background: #08163d; padding: 20px; text-align: center; border-bottom: 1px solid #e0e0e0; position: sticky; top: 0; z-index: 9999;\">\r\n    <a href=\"https:\/\/cleosfilter.com\/fr\/\">\r\n        <img decoding=\"async\" src=\"https:\/\/cleosfilter.com\/wp-content\/uploads\/2026\/03\/1232131.png\" alt=\"CLEOS\" style=\"height: 40px; width: auto;\">\r\n    <\/a>\r\n<\/div>\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-7e1727f e-flex e-con-boxed e-con e-parent\" data-id=\"7e1727f\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-28814b1 elementor-widget elementor-widget-html\" data-id=\"28814b1\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"html.default\">\n\t\t\t\t\t<link href=\"https:\/\/fonts.googleapis.com\/css2?family=DM+Sans:wght@400;500;600;700;800&display=swap\" rel=\"stylesheet\">\r\n\r\n<style>\r\n  .cleos-legal-wrap{\r\n    font-family:'DM Sans',system-ui,sans-serif;\r\n    max-width:820px;\r\n    margin:0 auto;\r\n    padding:28px 16px 60px;\r\n    color:#111;\r\n  }\r\n  .cleos-legal-hero{\r\n    background:#fff;\r\n    border:1.5px solid #e4e4ea;\r\n    border-radius:18px;\r\n    padding:22px 18px;\r\n    margin-bottom:14px;\r\n  }\r\n  .cleos-legal-hero h1{\r\n    font-size:28px;\r\n    font-weight:800;\r\n    letter-spacing:-0.4px;\r\n    margin:0 0 6px;\r\n  }\r\n  .cleos-legal-hero p{\r\n    margin:0;\r\n    color:#666;\r\n    font-size:14.5px;\r\n    line-height:1.55;\r\n  }\r\n  .cleos-card{\r\n    background:#fff;\r\n    border:1.5px solid #e4e4ea;\r\n    border-radius:18px;\r\n    padding:18px;\r\n    margin-top:12px;\r\n  }\r\n  .cleos-card h2{\r\n    font-size:18px;\r\n    font-weight:800;\r\n    margin:0 0 10px;\r\n    letter-spacing:-0.2px;\r\n  }\r\n  .cleos-card p, .cleos-card li{\r\n    font-size:14.5px;\r\n    color:#666;\r\n    line-height:1.65;\r\n  }\r\n  .cleos-card ul{\r\n    padding-left:18px;\r\n    margin:10px 0 0;\r\n  }\r\n  .cleos-note{\r\n    margin-top:10px;\r\n    font-size:12.5px;\r\n    color:#777;\r\n  }\r\n<\/style>\r\n\r\n<div class=\"cleos-legal-wrap\">\r\n\r\n  <div class=\"cleos-legal-hero\">\r\n    <h1>Shipping Policy<\/h1>\r\n    <p>This Shipping Policy explains how CLEOS processes and delivers orders placed on our website.<\/p>\r\n  <\/div>\r\n\r\n  <div class=\"cleos-card\">\r\n    <h2>1) Order Processing<\/h2>\r\n    <p>All orders are processed within <strong>1\u20133 business days<\/strong> after payment confirmation.<\/p>\r\n    <p>Orders are not processed or shipped on weekends or holidays.<\/p>\r\n  <\/div>\r\n\r\n  <div class=\"cleos-card\">\r\n    <h2>2) Shipping Times<\/h2>\r\n    <p>Estimated delivery times may vary depending on your location.<\/p>\r\n    <ul>\r\n      <li><strong>United States:<\/strong> 7\u201310 business days<\/li>\r\n      <li><strong>Canada:<\/strong> 4\u20137 business days<\/li>\r\n      <li><strong>International:<\/strong> 10\u201315 business days<\/li>\r\n    <\/ul>\r\n    <p class=\"cleos-note\">Delivery times are estimates and may vary due to customs processing or carrier delays.<\/p>\r\n  <\/div>\r\n\r\n  <div class=\"cleos-card\">\r\n    <h2>3) Shipping Costs<\/h2>\r\n    <p>Shipping costs are calculated at checkout or offered as free shipping depending on current promotions.<\/p>\r\n  <\/div>\r\n\r\n  <div class=\"cleos-card\">\r\n    <h2>4) Order Tracking<\/h2>\r\n    <p>Once your order has been shipped, you will receive a confirmation email containing a tracking number.<\/p>\r\n    <p>You can use this tracking number to follow the delivery progress of your order.<\/p>\r\n  <\/div>\r\n\r\n  <div class=\"cleos-card\">\r\n    <h2>5) Delays & Lost Packages<\/h2>\r\n    <p>While we work with reliable shipping partners, delays may occasionally occur due to circumstances beyond our control.<\/p>\r\n    <p>If your package appears lost or significantly delayed, please contact our support team and we will assist you.<\/p>\r\n  <\/div>\r\n\r\n  <div class=\"cleos-card\">\r\n    <h2>6) Incorrect Address<\/h2>\r\n    <p>Please ensure that your shipping address is accurate at checkout.<\/p>\r\n    <p>CLEOS is not responsible for orders shipped to incorrectly provided addresses.<\/p>\r\n  <\/div>\r\n\r\n  <div class=\"cleos-card\">\r\n    <h2>7) Contact<\/h2>\r\n    <p>If you have any questions regarding shipping, please contact us:<\/p>\r\n    <ul>\r\n      <li><strong>Email:<\/strong> support@cleosfilter.com<\/li>\r\n      <li><strong>Website:<\/strong> cleosfilter.com<\/li>\r\n    <\/ul>\r\n  <\/div>\r\n\r\n<\/div>\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-26748fa e-flex e-con-boxed e-con e-parent\" data-id=\"26748fa\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-12a6eac elementor-widget elementor-widget-html\" data-id=\"12a6eac\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"html.default\">\n\t\t\t\t\t<style>\r\n@import url('https:\/\/fonts.googleapis.com\/css2?family=Inter:wght@400;600;700&display=swap');\r\n\r\n.footer-section {\r\n    background-color: #0c163a;\r\n    color: #ffffff;\r\n    padding: 60px 20px 30px 20px;\r\n    font-family: 'Inter', sans-serif;\r\n}\r\n\r\n.footer-container {\r\n    max-width: 1200px;\r\n    margin: 0 auto;\r\n}\r\n\r\n.footer-logo {\r\n    text-align: left;\r\n    margin-bottom: 50px;\r\n}\r\n\r\n.footer-logo img {\r\n    height: 60px;\r\n    width: auto;\r\n    filter: brightness(0) invert(1);\r\n}\r\n\r\n.footer-newsletter {\r\n    text-align: left;\r\n    margin-bottom: 60px;\r\n    max-width: 650px;\r\n}\r\n\r\n.footer-newsletter h3 {\r\n    font-size: 28px;\r\n    font-weight: 700;\r\n    margin-bottom: 15px;\r\n    line-height: 1.3;\r\n    color: #ffffff !important;\r\n}\r\n\r\n.footer-newsletter p {\r\n    font-size: 16px;\r\n    font-weight: 400;\r\n    color: #b8c1d9;\r\n    margin-bottom: 25px;\r\n    line-height: 1.6;\r\n}\r\n\r\n.newsletter-form {\r\n    position: relative;\r\n    max-width: 650px;\r\n}\r\n\r\n.newsletter-input {\r\n    width: 100%;\r\n    padding: 18px 60px 18px 20px;\r\n    border: 2px solid rgba(255, 255, 255, 0.2);\r\n    border-radius: 50px;\r\n    background-color: transparent;\r\n    color: #ffffff;\r\n    font-size: 16px;\r\n    outline: none;\r\n}\r\n\r\n.newsletter-input::placeholder {\r\n    color: #8391b0;\r\n}\r\n\r\n.newsletter-button {\r\n    position: absolute;\r\n    right: 8px;\r\n    top: 50%;\r\n    transform: translateY(-50%);\r\n    background-color: transparent;\r\n    border: none;\r\n    color: #ffffff;\r\n    font-size: 20px;\r\n    cursor: pointer;\r\n    padding: 10px 15px;\r\n}\r\n\r\n.footer-menus {\r\n    display: grid;\r\n    grid-template-columns: 1fr 1fr;\r\n    gap: 60px;\r\n    margin-bottom: 60px;\r\n}\r\n\r\n.footer-menu h4 {\r\n    font-size: 18px;\r\n    font-weight: 700;\r\n    margin-bottom: 25px;\r\n    color: #ffffff !important;\r\n}\r\n\r\n.footer-menu ul {\r\n    list-style: none;\r\n    padding: 0;\r\n    margin: 0;\r\n}\r\n\r\n.footer-menu li {\r\n    margin-bottom: 15px;\r\n}\r\n\r\n.footer-menu a {\r\n    color: #b8c1d9;\r\n    text-decoration: none;\r\n    font-size: 16px;\r\n    transition: color 0.3s;\r\n}\r\n\r\n.footer-menu a:hover {\r\n    color: #ffffff;\r\n}\r\n\r\n.footer-mission {\r\n    text-align: left;\r\n    margin-bottom: 50px;\r\n    max-width: 700px;\r\n}\r\n\r\n.footer-mission h4 {\r\n    font-size: 18px;\r\n    font-weight: 700;\r\n    margin-bottom: 20px;\r\n    color: #ffffff !important;\r\n}\r\n\r\n.footer-mission p {\r\n    font-size: 16px;\r\n    color: #b8c1d9;\r\n    line-height: 1.7;\r\n}\r\n\r\n.footer-mission strong {\r\n    color: #ffffff;\r\n    font-weight: 700;\r\n}\r\n\r\n.footer-social {\r\n    text-align: center;\r\n    margin-bottom: 40px;\r\n}\r\n\r\n.footer-social a {\r\n    display: inline-block;\r\n    width: 48px;\r\n    height: 48px;\r\n    border: 2px solid rgba(255, 255, 255, 0.2);\r\n    border-radius: 50%;\r\n    display: inline-flex;\r\n    align-items: center;\r\n    justify-content: center;\r\n    transition: all 0.3s;\r\n}\r\n\r\n.footer-social a:hover {\r\n    border-color: #ffffff;\r\n    background-color: rgba(255, 255, 255, 0.1);\r\n}\r\n\r\n.footer-social svg {\r\n    width: 24px;\r\n    height: 24px;\r\n    fill: #ffffff;\r\n}\r\n\r\n.footer-country {\r\n    text-align: center;\r\n    margin-bottom: 40px;\r\n}\r\n\r\n.country-select {\r\n    display: inline-flex;\r\n    align-items: center;\r\n    gap: 10px;\r\n    padding: 12px 20px;\r\n    background-color: transparent;\r\n    border: 2px solid rgba(255, 255, 255, 0.2);\r\n    border-radius: 8px;\r\n    color: #ffffff;\r\n    font-size: 16px;\r\n    font-weight: 600;\r\n    cursor: pointer;\r\n}\r\n\r\n.country-flag {\r\n    width: 24px;\r\n    height: 24px;\r\n    border-radius: 50%;\r\n}\r\n\r\n.footer-payment {\r\n    text-align: center;\r\n    margin-bottom: 40px;\r\n}\r\n\r\n.payment-icons {\r\n    display: flex;\r\n    gap: 12px;\r\n    justify-content: center;\r\n    flex-wrap: wrap;\r\n}\r\n\r\n.payment-icon {\r\n    width: 50px;\r\n    height: 32px;\r\n    background-color: #ffffff;\r\n    border-radius: 6px;\r\n    display: flex;\r\n    align-items: center;\r\n    justify-content: center;\r\n    padding: 6px;\r\n}\r\n\r\n.payment-icon img {\r\n    max-width: 100%;\r\n    max-height: 100%;\r\n    object-fit: contain;\r\n}\r\n\r\n.footer-bottom {\r\n    text-align: center;\r\n    padding-top: 30px;\r\n    border-top: 1px solid rgba(255, 255, 255, 0.1);\r\n}\r\n\r\n.footer-copyright {\r\n    font-size: 14px;\r\n    color: #b8c1d9;\r\n}\r\n\r\n@media (max-width: 768px) {\r\n    .footer-section {\r\n        padding: 40px 15px 20px 15px;\r\n    }\r\n    \r\n    .footer-logo {\r\n        margin-bottom: 35px;\r\n    }\r\n    \r\n    .footer-logo img {\r\n        height: 50px;\r\n    }\r\n    \r\n    .footer-newsletter {\r\n        margin-bottom: 40px;\r\n    }\r\n    \r\n    .footer-newsletter h3 {\r\n        font-size: 24px;\r\n    }\r\n    \r\n    .footer-newsletter p {\r\n        font-size: 15px;\r\n    }\r\n    \r\n    .footer-menus {\r\n        grid-template-columns: 1fr 1fr !important;\r\n        gap: 30px !important;\r\n        margin-bottom: 40px;\r\n    }\r\n    \r\n    .footer-mission {\r\n        margin-bottom: 35px;\r\n    }\r\n    \r\n    .footer-social {\r\n        margin-bottom: 30px;\r\n    }\r\n    \r\n    .payment-icons {\r\n        gap: 10px;\r\n    }\r\n    \r\n    .payment-icon {\r\n        width: 45px;\r\n        height: 28px;\r\n    }\r\n}\r\n<\/style>\r\n\r\n<div class=\"footer-section\">\r\n    <div class=\"footer-container\">\r\n        \r\n        <!-- Logo -->\r\n        <div class=\"footer-logo\">\r\n            <img decoding=\"async\" src=\"https:\/\/cleosfilter.com\/wp-content\/uploads\/2026\/02\/Capture_d_ecran_2026-01-31_121732-removebg-preview2-2.png\" alt=\"CLEOS\">\r\n        <\/div>\r\n        \r\n        <!-- Newsletter -->\r\n        <div class=\"footer-newsletter\">\r\n            <h3>Une eau plus propre et plus saine.<\/h3>\r\n            <p>Recevez des offres exclusives, des mises \u00e0 jour sur la qualit\u00e9 de l'eau dans votre r\u00e9gion, et plus encore en vous inscrivant \u00e0 notre lettre d'information.<\/p>\r\n            <form class=\"newsletter-form\" action=\"\">\r\n                <input type=\"email\" class=\"newsletter-input\" placeholder=\"Courrier \u00e9lectronique\" required>\r\n                <button type=\"submit\" class=\"newsletter-button\">\u203a<\/button>\r\n            <input type=\"hidden\" name=\"trp-form-language\" value=\"fr\"\/><\/form>\r\n        <\/div>\r\n        \r\n        <!-- Menu columns -->\r\n        <div class=\"footer-menus\">\r\n            <div class=\"footer-menu\">\r\n                <h4>Menu principal<\/h4>\r\n                <ul>\r\n                    <li><a href=\"https:\/\/cleosfilter.com\/fr\/\">Filtre de douche<\/a><\/li>\r\n                    <li><a href=\"https:\/\/cleosfilter.com\/fr\/privacy-policy\/\">Politique de confidentialit\u00e9<\/a><\/li>\r\n                    <li><a href=\"https:\/\/cleosfilter.com\/fr\/terms-of-service\/\">Terms of Service<\/a><\/li>\r\n                <\/ul>\r\n            <\/div>\r\n            \r\n            <div class=\"footer-menu\">\r\n                <h4>Besoin d'aide ?<\/h4>\r\n                <ul>\r\n                    <li><a href=\"https:\/\/cleosfilter.com\/fr\/cancellation\/\">Cancellation<\/a><\/li>\r\n                    <li><a href=\"https:\/\/cleosfilter.com\/fr\/contact\/\">Contact us<\/a><\/li>\r\n                    <li><a href=\"https:\/\/cleosfilter.com\/fr\/shipping-policy\/\">Shipping Policy<\/a><\/li>\r\n                    <li><a href=\"https:\/\/cleosfilter.com\/fr\/terms-of-service\/\">Refund Policy<\/a><\/li>\r\n                <\/ul>\r\n            <\/div>\r\n        <\/div>\r\n        \r\n        <!-- Our Mission -->\r\n        <div class=\"footer-mission\">\r\n            <h4>Notre mission ?<\/h4>\r\n            <p>Essentiel \u00e0 la vie, <strong>l'eau<\/strong> est devenue une source de stress, de contamination et d'in\u00e9galit\u00e9. Chez CLEOS\u00ae, nous pensons que personne ne devrait jamais avoir \u00e0 douter de la qualit\u00e9 de l'eau. <strong>qualit\u00e9<\/strong> de l'eau qui coule de leur robinet.<\/p>\r\n        <\/div>\r\n        \r\n        <!-- Social -->\r\n        <div class=\"footer-social\">\r\n            <a href=\"#\" aria-label=\"Instagram\">\r\n                <svg viewbox=\"0 0 24 24\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\">\r\n                    <path d=\"M12 2.163c3.204 0 3.584.012 4.85.07 3.252.148 4.771 1.691 4.919 4.919.058 1.265.069 1.645.069 4.849 0 3.205-.012 3.584-.069 4.849-.149 3.225-1.664 4.771-4.919 4.919-1.266.058-1.644.07-4.85.07-3.204 0-3.584-.012-4.849-.07-3.26-.149-4.771-1.699-4.919-4.92-.058-1.265-.07-1.644-.07-4.849 0-3.204.013-3.583.07-4.849.149-3.227 1.664-4.771 4.919-4.919 1.266-.057 1.645-.069 4.849-.069zm0-2.163c-3.259 0-3.667.014-4.947.072-4.358.2-6.78 2.618-6.98 6.98-.059 1.281-.073 1.689-.073 4.948 0 3.259.014 3.668.072 4.948.2 4.358 2.618 6.78 6.98 6.98 1.281.058 1.689.072 4.948.072 3.259 0 3.668-.014 4.948-.072 4.354-.2 6.782-2.618 6.979-6.98.059-1.28.073-1.689.073-4.948 0-3.259-.014-3.667-.072-4.947-.196-4.354-2.617-6.78-6.979-6.98-1.281-.059-1.69-.073-4.949-.073zm0 5.838c-3.403 0-6.162 2.759-6.162 6.162s2.759 6.163 6.162 6.163 6.162-2.759 6.162-6.163c0-3.403-2.759-6.162-6.162-6.162zm0 10.162c-2.209 0-4-1.79-4-4 0-2.209 1.791-4 4-4s4 1.791 4 4c0 2.21-1.791 4-4 4zm6.406-11.845c-.796 0-1.441.645-1.441 1.44s.645 1.44 1.441 1.44c.795 0 1.439-.645 1.439-1.44s-.644-1.44-1.439-1.44z\"\/>\r\n                <\/svg>\r\n            <\/a>\r\n        <\/div>\r\n        \r\n        <!-- Country selector -->\r\n        <div class=\"footer-country\">\r\n            <div class=\"country-select\">\r\n                <span class=\"country-flag\">\ud83c\udde8\ud83c\udde6<\/span>\r\n                <span>Canada (CAD $)<\/span>\r\n                <span>\u25be<\/span>\r\n            <\/div>\r\n        <\/div>\r\n        \r\n        <!-- Payment icons -->\r\n        <div class=\"footer-payment\">\r\n            <div class=\"payment-icons\">\r\n                <div class=\"payment-icon\">\r\n                    <img decoding=\"async\" src=\"https:\/\/cdn.worldvectorlogo.com\/logos\/visa-10.svg\" alt=\"Visa\">\r\n                <\/div>\r\n                <div class=\"payment-icon\">\r\n                    <img decoding=\"async\" src=\"https:\/\/upload.wikimedia.org\/wikipedia\/commons\/2\/2a\/Mastercard-logo.svg\" alt=\"Mastercard\">\r\n                <\/div>\r\n                <div class=\"payment-icon\">\r\n                    <img decoding=\"async\" src=\"https:\/\/upload.wikimedia.org\/wikipedia\/commons\/b\/b0\/Apple_Pay_logo.svg\" alt=\"Apple Pay\">\r\n                <\/div>\r\n                <div class=\"payment-icon\">\r\n                    <img decoding=\"async\" src=\"https:\/\/upload.wikimedia.org\/wikipedia\/commons\/f\/fa\/American_Express_logo_%282018%29.svg\" alt=\"American Express\">\r\n                <\/div>\r\n                <div class=\"payment-icon\">\r\n                    <img decoding=\"async\" src=\"https:\/\/upload.wikimedia.org\/wikipedia\/commons\/b\/ba\/Stripe_Logo%2C_revised_2016.svg\" alt=\"Stripe\">\r\n                <\/div>\r\n            <\/div>\r\n        <\/div>\r\n        \r\n        <!-- Bottom \u2014 juste copyright -->\r\n        <div class=\"footer-bottom\">\r\n            <div class=\"footer-copyright\">\r\n                2026, CLEOS\r\n            <\/div>\r\n        <\/div>\r\n        \r\n    <\/div>\r\n<\/div>\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>","protected":false},"excerpt":{"rendered":"<p>Shipping Policy This Shipping Policy explains how CLEOS processes and delivers orders placed on our website. 1) Order Processing All orders are processed within 1\u20133 business days after payment confirmation. Orders are not processed or shipped on weekends or holidays. 2) Shipping Times Estimated delivery times may vary depending on your location. United States: 7\u201310 [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-1041","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/cleosfilter.com\/fr\/wp-json\/wp\/v2\/pages\/1041","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/cleosfilter.com\/fr\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/cleosfilter.com\/fr\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/cleosfilter.com\/fr\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/cleosfilter.com\/fr\/wp-json\/wp\/v2\/comments?post=1041"}],"version-history":[{"count":13,"href":"https:\/\/cleosfilter.com\/fr\/wp-json\/wp\/v2\/pages\/1041\/revisions"}],"predecessor-version":[{"id":1144,"href":"https:\/\/cleosfilter.com\/fr\/wp-json\/wp\/v2\/pages\/1041\/revisions\/1144"}],"wp:attachment":[{"href":"https:\/\/cleosfilter.com\/fr\/wp-json\/wp\/v2\/media?parent=1041"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}